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Support & FAQs

 

     ITS Kennel, Grooming, & Training

 

Please fill in our Support Form or Contact Us with your questions.

 

Frequently Asked Questions

What are the system requirements for ITS KGT?

Windows 95 or greater, Pentium 133MHZ, 64 MB RAM, 2MB Video Adapter, 45 MB Available Disk Space, CD Drive

What is the username and password for the setup and billing areas in  ITS KGT Demo?

The easiest username and password to remember is 01 (zero,one ) for the username and 01 for the password. 

How do I setup my pet service business in ITS KGT?

Just access the ITS KGT Help from the ITS Applications Program Group. Click the "Contents" button and the "Getting Started" topic in the help menu for instructions on setting up your business. 

When I click the "Find" button to make a grooming appointment the box comes up blank with no dates to select from?

The box is blank because you have not set up the groomers schedule.  Go to the grooming schedule from the client's screen and click on the gray bar below the date .  Click the "Add Groomer" button.  Select a groomer and input the hours they will work that day.  Follow this procedure for every date that you have groomers scheduled to work.   You may schedule groomers for up to one year in advance. 

 

How do I make a reservation for a prior date?

1. Go into System Maintenance from the main menu.
2. Click on Access Control and log in.
3. Click the "Find Client" button and select the client you want to revise.

4. Select the Kennel Reservation button.

5. Enter the date you would like to start the reservation.

6. Input the reservation as you normally would. Click the "Save" button.

 

What are the prices for your support?

The annual support agreements are $50 per year. The agreement includes any upgrades, 1/2 hour of support, help calls under five minutes, and e-mail support.   We have support available 24 hours a day/7 days a week.  A  maximum of 2 hours response time is guaranteed during our standard support hours (Mon - Fri (8 am - 5 pm) pacific time).  Response times may be longer during our non-standard hours.

Charges per incident (no support agreement on file) - Minimum of $30 per incident or $60 per hour (charged in half-hour increments) 

 

Feel free to call us or fill out the support form if you have any additional questions.

 

 

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