What is the username and password
for the setup and billing areas in ITS KGT Demo?
The easiest username and password to
remember is 01 (zero,one) for the username and 01 for the password. You
may also use SYSTEM123 as the username and TEMP as the password.
How do I setup my pet service
business in ITS KGT?
Just access the "Help" from the menu
underneath the title bar or click the ? icon to the left of the save icon
or access the ITS KGT Help from the ITS Applications Program Group. Click
the "Contents" button and the "Getting Started" topic in the help menu for
instructions on setting up your business.
How do I shutdown ITS KGT?
To eliminate the possibility of file
corruption from exiting while a process is running, we have disabled the
use of the X in the Windows screen. You must go back to the Main Menu and
use the Exit button to shutdown the software.
When I click the "Find" button to
make a grooming appointment the box comes up blank with no dates to select
from?
The box is blank because you have
not set up the groomers schedule. Go to the grooming
schedule from the client's screen and click on the gray bar below the
date. Click the "Add Groomer" button. Select a groomer and input the
hours they will work that day. Follow this procedure for every date that
you have groomers scheduled to work. You may schedule groomers for up to
one year in advance. Refer to the sample below:
How do I make a reservation for a
prior date?
1. Go into System Maintenance from the main menu.
2. Click on Access Control and log in.
3. Click the "Find Client" button and select the client you want to
revise.
4. Select the Kennel Reservation button.
5. Enter the date you would like to start the
reservation.
6. Input the reservation as you normally would.
Click the "Save" button.
What are the prices for your
support?
The annual support agreements are
either $75 for a single module or $150 (discounts available for two and
three year contracts) for two or more modules. The agreement includes any
upgrades (a $99 value) , help calls under five minutes, and e-mail
support. We have support available 24 hours a day/7 days a week. A
maximum of 2 hours response time is guaranteed during our standard support
hours (Mon - Fri (8 am - 5 pm) pacific time). Response times may be
longer during our non-standard hours.
Charges per incident (no support
agreement on file) - Minimum of $30 per incident or $60 per hour (charged
in half-hour increments)
Feel free to
call us or fill out the
support
form if you have any additional
questions.
ITS Kennel, Grooming, & Training